AGI.do

Services

What will AGI do for Information Technology Service Delivery?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Monitoring SoftwareserviceBlueprint
  • Change Management SystemserviceBlueprint
  • Configuration Management ToolserviceBlueprint
  • Service Reporting SoftwareserviceBlueprint

Outputs

  • Service Ticket LogserviceBlueprint
  • Configuration Management DatabaseserviceBlueprint
  • SLA Performance ReportserviceBlueprint

Measured by

  • SLA Compliance RateserviceBlueprint
  • System UptimeserviceBlueprint
  • Incident BacklogserviceBlueprint

Key steps

  • Intake service requestserviceBlueprint
  • Triage and categorize ticketserviceBlueprint
  • Diagnose incident root causeserviceBlueprint
  • Approve change requestserviceBlueprint
  • Implement and deploy fixserviceBlueprint
  • Verify service restorationserviceBlueprint
  • Notify user of resolutionserviceBlueprint
  • Report SLA performanceserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Information Technology Service Delivery

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Information Technology Service Delivery connects

absorbs

  • End User Supportmodel
  • IT Operations Managementmodel

measured by

  • Incident Backlogmodel
  • SLA Compliance Ratemodel
  • System Uptimemodel

optimizes

  • First Contact Resolution Ratemodel
  • Mean Time To Resolutionmodel
  • Service Availabilitymodel

produces

  • Configuration Management Databasemodel
  • SLA Performance Reportmodel
  • Service Ticket Logmodel

realizes

  • Approve change requestmodel
  • Diagnose incident root causemodel
  • Implement and deploy fixmodel
  • Intake service requestmodel
  • Notify user of resolutionmodel
  • Report SLA performancemodel
  • Triage and categorize ticketmodel
  • Verify service restorationmodel

Go deeper

Explore Information Technology Service Delivery

Read the deeper take on agi.asView as markdown