AGI.do

Services

What will AGI do for Information Technology Service Delivery?

Positioning for this Coordinate is coming soon.

The work itself

Grounded Work Profile

Tools

  • IT Service Management PlatformserviceBlueprint
  • Monitoring and Observability PlatformserviceBlueprint
  • Configuration Management DatabaseserviceBlueprint
  • Service Reporting DashboardserviceBlueprint

Outputs

  • Incident Ticket LogserviceBlueprint
  • Service Level ReportserviceBlueprint
  • Configuration Management Database RecordserviceBlueprint

Measured by

  • Service UptimeserviceBlueprint
  • First Response TimeserviceBlueprint
  • SLA Compliance RateserviceBlueprint

Key steps

  • Intake and triage service requestserviceBlueprint
  • Categorize and prioritize ticketserviceBlueprint
  • Diagnose root causeserviceBlueprint
  • Apply fix or changeserviceBlueprint
  • Confirm resolution with userserviceBlueprint
  • Report service levelsserviceBlueprint

How AGI delivers it

Four ways AGI delivers for Information Technology Service Delivery

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    Services.do

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    Agents.do

Value flow

How Information Technology Service Delivery connects

composes

measured by

  • First-Response Timemodel
  • Incident Backlogmodel
  • SLA Compliance Ratemodel
  • Service Uptimemodel
  • System Uptimemodel

optimizes

  • First Contact Resolution Ratemodel
  • Mean Time To Resolutionmodel
  • Mean Time to Resolutionmodel
  • Service Availabilitymodel

produces

  • Configuration Management Databasemodel
  • Configuration Management Database Recordmodel
  • Incident Ticket Logmodel
  • SLA Performance Reportmodel
  • Service Level Reportmodel
  • Service Ticket Logmodel

Go deeper

Explore Information Technology Service Delivery

Read the deeper take on agi.asView as markdown