Processes

What will AGI do for Problem Management?

Positioning for this Coordinate is coming soon.

How AGI delivers it

Four ways AGI delivers for Problem Management

  • Autonomous Agents as digital employees

    Hire a digital employee that does the job under earned, supervised autonomy.

    For Problem Management, hire a digital employee that does the job under earned, supervised autonomy.

  • Business-as-Code

    Encode how your work runs, once, as software that executes itself.

    For Problem Management, encode how your work runs, once, as software that executes itself.

  • Services-as-Software

    Get the professional outcome delivered as software, priced on results, not headcount.

    For Problem Management, get the professional outcome delivered as software, priced on results, not headcount.

Value flow

How Problem Management connects

automated by

measured by

  • Mean Time Between Failuresmodel
  • Repeat Incident Ratemodel

produces

  • Known Error Recordsmodel
  • Root Cause Analysis Reportsmodel

optimizes (incoming)

  • Application-related incident reopen ratemodel
  • Service Request Resolution Timemodel
  • Incident Recurrence Ratemodel
  • Number of break%2Ffix requests requiring rework as a percentage of average backlog for the current yearmodel
  • Average time in minutes to resolve highest priority problems (current year)model